Privacy Policy

1. Overview

This Privacy Policy explains how Vanvic Social ("we", "us") collects, uses, and protects information when you use our marketplace for buying and selling social media accounts, pages, and channels.

2. Information We Collect

• Account information: name, email address, password (stored as a secure hash), and profile details you provide.
• Transaction data: orders, listings, wallet balances, deposits, and withdrawal requests.
• Communications: messages sent through support tickets or our contact form.
• Technical data: IP address, browser/user agent, login timestamps, and session cookies used to keep you signed in.

3. Cookies & Sessions

We use a session cookie to keep you logged in and to protect forms against cross-site request forgery. We do not use third-party advertising or tracking cookies. Disabling cookies in your browser will prevent you from logging in.

4. How We Use Your Information

We use the information above to operate the Platform: creating and securing your account, processing orders and payouts, facilitating communication between buyers and sellers, investigating disputes and fraud, sending transactional emails (order confirmations, verification links, password resets), and improving our services.

5. Third-Party Processors

To process payments, we share the minimum necessary transaction data with trusted third-party payment processors, including Paystack and Flutterwave, as well as bank transfer and USDT wallet providers you choose to use at checkout. These providers have their own privacy policies governing how they handle your payment details. We also use SMTP email providers to deliver transactional email. We do not sell your personal data to third parties.

6. Data Retention

We retain account and transaction records for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and fraud-prevention obligations.

7. Your Rights

Depending on your location, you may have the right to access, correct, export, or request deletion of your personal data, and to object to certain processing. To exercise any of these rights, contact us using the details below — we will respond within a reasonable timeframe and may need to verify your identity first.

8. Data Security

We use industry-standard measures — including password hashing, HTTPS transport encryption, and restricted database access — to protect your information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

For privacy-related requests or questions, please reach out via our contact page.